FY2026-34 Managed Services provider for ICT Service Management, Delivery and Cyber Security

Council requires an IT Services Management provider to deliver whole-of-It services due to the lack of resourcing and skills internally and has engaged Council Services to represent council to engage service providers in the market to be part of this Tender process.

The contract will be for 96 Months consisting of an initial 5 Years with a 1 x 2 year and 1 x 1 year a renewal option with bi-annual pricing review for the term of the arrangement to drive Value for Money for Council.

The objectives of this Tender are to:

(a) Ensure reliable and secure operation of the ICT environment across all users and sites.

(b) Deliver consistent, proactive managed services under agreed Service Level Agreements (SLAs).

(c) Provide 24x7x365 support coverage for critical and high-priority incidents.

(d) Strengthen ICT governance through reporting, monitoring, and service delivery management.

(e) Enhance cybersecurity posture and resilience in conjunction with the Cyber Security Services and in alignment with industry best practice.

(f) Maintain seamless integration with existing technology partners and suppliers, including Council’s established managed security and cloud vendors.

The successful provider must be able to manage a smooth Transition In\Out Services, have scalability and flexibility in delivering services including project and professional services.