Home Energy Saver Discounts administration services

The department seeks a supplier with accredited installers to deliver discounts under the Home Energy Saver Program, a key initiative of the Consumer Energy Strategy.

Project goals

The supplier will assist the department to deliver discounts. Services include the assessment and provision of discounts to eligible customers and the managed installation of eligible energy saving products in households across NSW through a network of accredited installers. The Department intends to select a supplier for the provision of all services within the scope of this RFT. Additional suppliers might be engaged as needed, for reasons such as low program take-up, inability to service specific technologies or geographic locations, or the development of similar complementary programs. Tender respondents acknowledge that a supplier may not be the exclusive service provider to the State for the performance of services and the Department is not restricted in any way from engaging any person to administer and deliver Home Energy Saver Program Discounts.

Additional information: Consumer Energy Strategy

Supplier briefing: Non-mandatory 14/11/2025 Access link will be provided when tender registration form is completed and returned.

Scope

The successful tenderer must deliver:

• Management of upfront product discounts for customer including all associated administration, and customer management involved in applications.
• Digital platform and offline options to support customer understanding of the program offerings, terms and conditions and to accept applications.
• Managed installations of the program’s eligible products through a network of accredited providers and installers across metro and regional NSW.
• Adhere to all financial and accounting requirements relating to program funding and payments.
• Appropriate program data management and reporting.
• An audit framework and compliance management process with external oversight.

Additional details/instructions

Note: While the full tender package has been published, sections containing commercial-in-confidence information including the proforma contract will be provided by secure link to registered parties.

Interested parties must submit a signed tender registration form to receive the secure link to these sections, which will be managed using email address.

Tenderers are encouraged to complete and submit the signed tender registration form as soon as possible to maximise their access to the full tender documentation during the open period.

Please submit questions on the RFT during the first week the tender is open, in preparation for a supplier's briefing.

Requirements

Mandatory requirements

Social procurement (Aboriginal Procurement Policy) *

Professional Services (excl Consultancies)

Category and estimated value is subject to social procurement.

If you are successful in winning this opportunity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Social procurement (Shorter Payment Terms Policy) *

Professional Services (excl Consultancies)

Category and estimated value is subject to social procurement.

If you are successful in winning this opportunity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Social procurement (SME Policy) *

Professional Services (excl Consultancies)

Category and estimated value is subject to social procurement.

If you are successful in winning this opportunity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Opportunity requirements

1. Tender Package: Home Energy Saver Discounts administration services

Tender Package consists of:

Part A: Conditions of tendering

Part B: Response Form & Aboriginal, SME and Local Participation Plan

Tender registration form - to obtain access to additional information

Response type

File upload (Multiple)

Please see attached files in the link for more information