Total Apparel Management – CSNSW, SHO, YJ and SES

A Total Apparel Management (TAM) solution is being sought for Corrective Services NSW, NSW Sheriffs Office, NSW Youth Justice and NSW State Emergency Service.

Project goals

The four agencies are seeking a single supplier to service all participating entities and ensure that staff, members, and volunteers at every level are consistently and appropriately attired to perform their duties safely and professionally.

The Total Apparel Management (TAM) solution must deliver:

• Collaborative support in the design, development, rationalisation, and continuous improvement of required apparel.
• Ethical sourcing and supply chain management, aligned with NSW Government legislation and sustainability standards.
• Responsive supply of agency-sourced items upon request.
• Robust stock control to guarantee availability when needed.
• User-friendly services, systems, and processes that streamline tasks such as measuring, ordering, receipting, reconciling, payment, management, tracking, and reporting.
• High staff satisfaction with apparel in terms of comfort, practicality, quality, and suitability for uniform and workwear requirements.
• Ongoing account management improvements to enhance service delivery and stakeholder engagement.

Scope

The selected supplier will be required to deliver a full Total Apparel Management solution, including design and innovation, entitlement management, measurement and allocation, eCommerce/online ordering and solutions, online returns/exchange process, order tracking, full suite of reports, dedicated customer service, ethical sourcing and managing the quality of garments, including eco-friendly packaging and possible recycled content, efficient invoicing and payment processes, proactive data management, analysis and reporting for continuous improvement.

The goods to be provided include:

Uniforms – Blouses, Breeches, Cardigans, Dresses, Footwear, Jackets, Jumpers, Maternity wear options, Mess Dress/Tunic, Officers Dress uniform, Overalls, Polo Shirts, Shirts, Shorts, Skirts, Slacks, Socks, Trousers, T-Shirts, Vests/Load Bearing, Wet Weather, Winter Weather.

Accoutrements – Appointments, Belts, Caps, including Baseball, Peak, Bucket and Cricket, Epaulettes, Gloves, Flags, ID Insignia, Lanyards and Aiguillettes, Medals, Patches, Ties and Accessories.

We are looking to go out to market in Quarter 1, 2026.

Additional details/instructions

All respondents will be required to register on Buy.NSW.gov.au and on DCJ Procurement Central.

The upcoming tender opportunity can only be accessed and responded via the Department’s end to end procurement system, Procurement Central. Any submission lodged outside of Procurement Central will not be considered by the Department.

To participate in the tender opportunity, please register on https://justice.bravosolution.com/web/login.html

Organisations who have not registered on Procurement Central will not be able to access the tender information. If you have already registered on Procurement Central, you are not required to register again.

If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods.

If you are in Australia, please call: 02 8074 8627

If you are outside of Australia, please click here for overseas phone numbers.

Alternatively, please click here to submit a Supplier Support Request ticket.