Care Finder Program

The care finder Program is part of the Australian Governments response to the recommendations of the Aged Care Royal Commission, which identified significant barriers many older Australians face when accessing aged care services. The program is specifically designed to support older individuals who are disconnected from aged care, health, housing, or social services due to complex personal circumstances.

Organisations contracted to deliver care finder services must demonstrate substantial experience within the aged care sector, including an understanding of the Commonwealth Home Support Programme (CHSP), the Support at Home Program, Residential Aged Care, and related health and social support systems. Providers must also be experienced in supporting clients from culturally and linguistically diverse backgrounds, those facing systemic disadvantage, and people living in regional, rural, and remote communities.

A strong working knowledge of upcoming aged care legislative reforms scheduled to commence on 1 November 2025 is essential, particularly in understanding how these changes will impact care finder clients.

Western Health Alliance Limited (WHAL) trading as Western NSW Primary Health Network (WNSW PHN) has developed this Request for Proposal as a part of the commissioning process to select and engage an Organisation to deliver care finder program.

WNSW PHN is seeking a single organisation with appropriate skills and experience to implement the elements of model. Therefore, it is crucial that the successful organisation has experience in working and understand navigating the aged care system, including my aged care.