Direct Debit For Rates

Council is assessing secure online solutions to allow customers the ability to self-manage their rates payments.

Council requires the service to

• View of Current Balance / Total Balance and due date

• One off Bank account or Credit Card payment option

• Regular Bank account or Credit Card payment option calculated by Total balance over period remaining to 30 June regular payments weekly, fortnightly, monthly or due date

• Council staff access to maintain / manually add or amend payments

• Notification for upcoming payments (SMS or email only)

• Notification of declined payments with options to re-try or re-set amount

• Preferred notification to be firstly SMS, email then mail

• Possible payment collection / bulk transfer to Council