Request for Information: Mobile Data Dispatch and Communication Solution

The Queensland Ambulance Service (QAS) is issuing a Request for Information (RFI) for a modern, enterprise-grade Mobile Data Dispatch and Communication Solution.

Goods or Services Required:

• QAS seeks to replace its current fleet of approximately 1,000 fixed-vehicle Mobile Data Terminals (MDTs) with a comprehensive solution to service approximately 6,500 users. The required solution will include:
• A core software platform (likely SaaS) for dispatch, messaging, mapping, and real-time location tracking.
• Compatibility with a range of modern, non-proprietary hardware (e.g., iOS/Android tablets and smartphones).
• Professional services for system integration, particularly with the existing QAS Computer-Aided Dispatch (CAD) system.
• A robust, ongoing managed service agreement for 24/7/365 support and maintenance.

Expected Timing:

This RFI is for market research and planning purposes to inform a future procurement strategy. The closing date for RFI submissions is 2:00 pm AEST, 04 November 2025.

Location of Delivery:

The solution will be deployed to QAS staff operating across the entire state of Queensland, including metropolitan, regional, and remote locations. Implementation and support services may be provided remotely, however, a demonstrated local or Australian-based support capability is highly desirable.