Project goals

Data streaming enables a continuous flow of information from various sources, capturing events that reflect customer interactions and operational processes, providing Service NSW frontline teams with instant access to relevant customer data, allowing them to personalise interactions and resolve enquiries without requiring customers to repeat themselves.

Scope

The Supplier's Activities are to provide a real-time data streaming platform to improve the customer service experience through immediate data processing and responsiveness.

Related files

• SNSW29684 - Part A_Conditions.pdf (370 KB)
• SNSW29684 - Part B_Attachment A_Statement of Work.pdf (178 KB)
• SNSW29684 - Part C_Conditions of contract_ICTA-agreement.pdf (1188 KB)

Requirements

Mandatory requirements

A. Scheme membership (SCM0020) 

Information and technology

This procurement category has a mandated scheme.

This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type

• Radio button (Yes/No)

Opportunity requirements

1. SNSW29684 - Part A and Part B

Fulfill all the requirements in Part A and Part B

Response type

• File upload (Multiple)

Response templates

• SNSW29684 - Part B_Attachment B_Pricing-Template.xlsx (45 KB)
• SNSW29684 - Part B_Returnable Schedules.docx (118 KB)

Evaluation

Assessment Criteria

General assessment criteria that were used to evaluate this opportunity

• Price
• Capability
• Methodology
• Sustainability
• Experience
• Innovation
• Risk management
• Compliance
• Organisational capacity

Terms and conditions

Global terms and conditions

• buy NSW Tenders Terms and Conditions (210 KB)

Notices

• No notices have been posted for this opportunity.

Amendments

No amendments have been made to this opportunity