Technical solutioning for end-to-end matter-management process
Tender ID: 594347
Tender Details
Tender Description
This Tender is invited by the Issuer.
Particulars of the proposal
This Request for Proposal (RFP) is to source a technical solution for end-to-end matter management processes that meets the current and future needs of the NSW Independent Commission Against Corruption (“the ICAC”) and that evolves with emerging best practices of an investigative case management system (CMS).
The project goals are to implement and document the future state matter life cycle process and deliver an operational and integrated functional and modern investigation CMS and/or record management system (RMS).
Scope of the RFP:
Identification and acquisition of a suitable technical solution and data architecture of in-scope business capabilities, which may be a commercial off-the shelf (COTS) product or a software as a service (SaaS) offering.
Provision of necessary development configurations and integration to meet the specific needs to the ICAC, including migration of data and records to the new system.
Provision for training and support services to facilitate a smooth transition to the new system.
Ongoing maintenance including software updates and ongoing post implementation second and third level support services.
Contact
Patrick Ho