Infrastructure Managed Services

DCS is consolidating both legacy contracts into a single market engagement structured around five distinct, but related service areas specified by the Statement of Requirements

Project goals

The Department of Customer Service (DCS) is updating how core technology services are delivered across the NSW Government, shifting to a more flexible and modular model. This shift reflects the evolution of the existing Computing Integration Services (CIS) and Managed Network Services (MNS) contracts into a new set of targeted service areas designed to align with modern digital practices.

Historically, CIS and MNS have supported a broad range of infrastructure and network services, largely through two principal vendors. These arrangements were built around legacy, on-premises environments and traditional service management models. As DCS increases its use of cloud-native technologies and multi-cloud platforms, there is a growing need to uplift capability in areas such as cloud platform operations, FinOps (financial operations for cloud), and enterprise observability.

Scope

To support this transformation, DCS is consolidating both legacy contracts into a single market engagement structured around five distinct, but related service areas specified by the following Statement of Requirements (SoR):

1. Cloud Services

2. FinOps

3. Enterprise Observability

4. Computer Integration Services (CIS)

5. Managed Network Services

6. Firewall & Network Licensing

Related files

• Addendum 1.pdf (331 KB)
• Addendum 2.pdf (317 KB)
• Addendum 3.pdf (204 KB)
• Addendum notice.pdf (159 KB)
• Addendum 4.pdf (354 KB)
• CIO2465_Computing_Integration_Project_Tender_Documents_v1.zip (1275 KB)
• Addendum 5.pdf (392 KB)
• Addendum 6.pdf (310 KB)
• Addendum 7.pdf (349 KB)
• Attachment A.5 Pricing Managed Network Services for B.5_v2.xlsx (29 KB)
• Addendum 8.pdf (114 KB)
• Addendum 9.pdf (280 KB)

Additional details/instructions

The following services under the ICT Service Scheme 20 are expected to be part of this RFT. Suppliers must be pre-qualified in an advanced level to the relevant category to be eligible for an award of the specific sub-tender of this RFT.as per table below:

1 Cloud Services, R03, support services for monitoring and managing cloud environments

2 Financial Operations of the Cloud (FinOps), R03, support services for monitoring and managing cloud environments

3 Enterprise Observability, N01, Infrastructure and utilities software, monitoring software, programming language, web design, hosting and middleware applications software and any infrastructure and utilities software.

4 Computing Integration Services (CIS), J01 and J02, Server installation, configuration and maintenance including delivery as a service and J02 Operations management including delivery as a service

5 Managed Network Services (MNS), F01, Network equipment installation, configuration and maintenance including delivery as a service and F02 Network operations including delivery as a service

6 Network and Firewall Licensing, N01, Infrastructure and utilities software, monitoring software, programming language, web design, hosting and middleware applications software and any infrastructure and utilities software

Requirements

Mandatory requirements

A. Modern slavery 

Information and technology - Infrastructure and network

This procurement category has a heightened risk of modern slavery.

You will be asked to provide information about modern slavery risks in your business and any actions you have taken to address these. You can visit the NSW Anti-slavery Commissioner’s GRS webpage for more information.

Do you agree to provide this information?

Response type

Checkbox (Agree)

B. Scheme membership (SCM0020) 

Information and technology

This procurement category has a mandated scheme.

This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type:

Radio button (Yes/No)

C. Social procurement (Aboriginal Procurement Policy) 

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type:

Radio button (Yes/No)

D. Social procurement (Shorter Payment Terms Policy) 

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type:

Radio button (Yes/No)

E. Social procurement (SME Policy)

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type:

Radio button (Yes/No)

Opportunity requirements

1. Statement of Work and Tender Documentation

Statement of work and tender documentation

Response type:

Free text

Response templates

• CIO2465_Computing_Integration_Project_Tender_Documents.zip (1211 KB)

Evaluation

Assessment Criteria

General assessment criteria that were used to evaluate this opportunity

• Capability
• Methodology
• Organisational capacity
• Price
• Experience
• Innovation
• Compliance

Terms and conditions

Global terms and conditions

• buy NSW Tenders Terms and Conditions (210 KB)

Notices

No notices have been posted for this opportunity.

Amendments

No amendments have been made to this opportunity