Project goals

The Youth Justice Client Information Management System (CIMS) requires replacement.

DCJ has taken a decision that a new client information system will be implemented on the Pega technology platform and is now seeking ICT services through this RFT for the design, delivery, and support of this system.

The new system will be called ECHOs – the Enhanced Case Hub and Organisation system.

ECHOs will be at the heart of Youth Justice’s day-to-day operations and support its service delivery across Youth Justice Conferencing, community supervision and custodial operations.

Youth Justice is not simply seeking a like-for-like system replacement, rather, it envisions a transformation of its future business processes, enabled by the advanced capabilities offered through the Pega platform.

This transformational objective requires a capable and experienced supplier to partner with Youth Justice through the design, delivery, and support phases of this project.

Scope

Through this Request for Tender, Youth Justice is seeking to engage a suitably qualified information technology services provider (either a single organisation or consortium) to design, develop and support ECHOs – the new Pega-based client information system.

Additional details/instructions

This tender opportunity can only be accessed and responded via the Department’s end to end procurement system, Procurement Central. Any submission lodged outside of Procurement Central will not be considered by the Department.

To participate in the tender opportunity, please register on https://justice.bravosolution.com/web/login.html

Organisations who have not registered on Procurement Central will not be able to access the tender information. If you have already registered on Procurement Central, you are not required to register again.

If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods.

If you are in Australia, please call: 02 8074 8627

If you are outside of Australia, please click here for overseas phone numbers.

Alternatively, please click here to submit a Supplier Support Request ticket.

Requirements

Mandatory requirements

A. Scheme membership (SCM0020) *

Information and technology

This procurement category has a mandated scheme.

This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type

Radio button (Yes/No)

B. Social procurement (Aboriginal Procurement Policy) *

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

C. Social procurement (Shorter Payment Terms Policy) *

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

D. Social procurement (SME Policy) *

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Opportunity requirements

1. Acknowledgement to Respond to Opportunity via procurement Central

I will access the tender documentation via Procurement central and submit my response through that platform.

Response type

Checkbox (Agree)

Evaluation

Assessment Criteria

General assessment criteria that was used to evaluate this opportunity

• Capability
• Organisational capacity
• Methodology
• Financial capacity
• Compliance
• Social outcomes
• Risk management
• Price
• Innovation
• Experience
• Sustainability