The APSJobs platform is a critical national system, delivering legislated recruitment and workforce management functions across the APS. It operationalises key provisions of the Public Service Act 1999, which mandates merit-based, transparent, and apolitical hiring practices. Through APSJobs, agencies meet their obligations under this Act by advertising roles openly and ensuring fair access to employment opportunities.

APSJobs houses other critical functions delivered to APS agencies, such as the Career Pathways function for whole of government entry-level pipeline programs, manages the APS Surge Reserve system used to responded to national emergencies, advertising temporary opportunities which underpins mobility across the APS, hosting the APS Employee Value Proposition (EVP) to attract talent in a highly competitive labour market and APS merit list sharing functions among others.

Statement of Requirement

The Commission seeks to engage a seller with strong Salesforce and digital delivery experience to provide both business-as-usual support to maintain and support the APSJobs System as well as technical and design expertise to support improvements and enhancements to the site.

Suppliers responding to the RFQ will be asked to:

• Demonstrate experience and expertise with the Salesforce environment and personnel with digital skillsets, such as user research, user experience (UX), interaction design, service design, testing, business analysis, accessibility and cyber security.
• Provide a commitment to be in compliance with Australian Government standards such as the Protective Security Policy Framework, the Information Security Manual, Digital Services Standard, Digital Experience Policy and mandatory accessibility standards
• Demonstrate value for money against the statement of requirements for both Managed Services and Product Development work.

Responding to the RFQ

The APSC invites listed suppliers to respond to this RFQ by demonstrating they have the necessary expertise and experience to provide services as outlined in the attached Statement of Requirements document. This will include addressing the evaluation criteria, providing pricing, resumes and at least 2 referees.

Estimated start date: Tuesday, 09 September 2025

Initial contract duration: 12 months

Extension term: 12 months

Number of extensions: 2

Working arrangements: Remote