• Mac / Apple IT support services

• Keeping the Operating System up-to-date
• Application Whitelisting Solution
• Installing, licensing and updating the following applications & drivers:
• Adobe Suite (RAM would need to provide installers)
• Barcode Reader
• Cortex XDR (RAM would need to provide installers)
• Wacom Drivers
• Microsoft 365 suite (RAM would need to provide installers)
• Microsoft Edge (RAM would need to provide installers)
• Webex (RAM would need to provide installers)
• SpyderExpress (colour correction software for the monitors)
• Fuji Printer Drivers
• Titus plug-in for Outlook
• Clickshare
• Citrix Workspace \ Remote Work Capability
• Uninstall ‘bloat’ software from the Macs (Siri, Safari, Stocks, Maps etc)
• Others as required by GD once approved by IT

• Maintaining and building Mac Hardware (including peripherals)
• Importing and updating certificates into the Keychain (mimesweeper, tungsten root CA)
• Ensuring the devices use the Mail and Web Gateways
• Ensuring devices are in Active Directory on the ramint.gov.au domain
• Connected to all required network shares and drives hosted on the ramint.gov.au domain
• Non-administrative users are unable to install software or make changes to the configuration of the device
• Administers of the ramint.gov.au domain are able to administer the Mac devices (A local Admin account is being used currently)
• Setting a Firmware password (BIOS password)
• Assistance with Fonts and installing them on each device
• Filevault enabled with decrypt keys saved in the Active Directory Object (if possible)
• Disable iCloud accounts
• Ability to apply MS Group Policy to the Macs (if possible)

• Creating end-user guides and documentation specific as well as technical guides to assist with the above
• As well as Incident support for Mac’s weekdays between 8am – 5pm (or the Service Desk open hours)
• The staff members assisting with require Negative Vetting 1 Clearances and to undergo an ASIC policy check and provide a Safe Work Statement for being onsite at the Mint

The current Mint environment is 2 x MacBooks and 4 x iMacs for a total of 6 users and devices.