The City is seeking proposals from qualified vendors to provide a comprehensive Business Process Management (BPM) System and associated implementation services. The selected BPM solution will enable The City to centralise process documentation, governance, and continuous improvement of all business processes across the organisation, driving significant operational efficiencies, cost savings, and enhanced service delivery to the community.

The BPM System should go beyond the function of a simple flowchart mapping tool to provide a comprehensive and interactive system that meet the broad functions of all City staff. The City is seeking a cloud-based system that allows for interaction, process mapping, and governance.