The City of Cockburn (The Client) is seeking a suitably qualified and experienced provider to supply and implement a “ready to deploy” Leisure Management software solution for use at Cockburn Aquatic and Recreation Centre (ARC) and Cockburn Seniors Centre, with a potential option to facilitate Cockburn Youth Centre.

The objective of this contract is to source a software as a service (SaaS) solution not hosted but delivered via web browser, that is suitable for managing memberships, facility and class bookings, supports payment, provides automated reporting and analytics, communications and marketing, mobile and member portals, access controls and security, plus is able to support the normal daily activities of staff (‘the User’), with point of sale and stock control. The software must be customisable, integratable and scalable.

The Client has several non-negotiable requirements, which are listed in the Scope of Services, and are detailed in the separate worksheet of Mandatory and Desirable requirements. However, the Client is keen to explore product features that offer opportunities for increased efficiency and general business improvement. 

The Specification is to be read in the context it is written and will be the basis upon which the Contractor is to achieve an acceptable standard and level of service.

The proposed Contract shall be in force for a period of five (5) years from the date of contract award, with Principal instigated options to extend annually, up to a maximum of ten (10) years; It is the Client's expectation that the Contract is expected to commence in September 2025.

SPECIAL NOTE:

• Tenderers are required to address all requirements as outlined in the request
• Please ensure that you fully read and understand the Conditions provided on the Conditions of Participation tab and in ALL documentation provided
• Failure to comply shall deem your submission non-compliant
• Compliance to the Modern Slavery Act 2018 and when requested be able to provide a Modern Slavery Statement as required by the Act