Supplier will provide the Climate Change Authority with Client Support Services (CSS) through a structured agreement covering a range of technical and functional support activities. The arrangement will be based on a 6-month contract, with a 6-month extension option.

Monthly Support Services – 5 Hours

Supplier will allocate 5 hours per month to cover the following core services:

• Service Desk Management
• Incident Management
• System Administration
• Change Management
• Functional Application Support

As part of the monthly support services, Supplier will also provide functional application support, including but not limited to:

• Testing activities related to system upgrades, new releases, and software revisions
• Emergency support for bug fixes and disruptions
• Additional support during critical periods, such as year-end close
• Consulting support for non-routine activities, including development and implementation of new reports
• Project management support as required.

Estimated start date: Friday, 01 August 2025

Initial contract duration: 6 months

Extension term: 6 months

Number of extensions: 1

Working arrangements: Remote