Queensland Treasury (Treasury) is seeking a reliable and experienced industry partner for the ad hoc support and development of the ServiceNow platform.

The objectives of this engagement include developing long term relationships with experienced, Brisbane-based ServiceNow support providers, augmenting existing in-house resources and ensuring Treasury’s ServiceNow instance is well supported and achieves continuous improvement, including identifying how Treasury can effectively utilise features within our licensing for ServiceNow. The Supplier will be expected to deliver training and knowledge transfer to our internal team, enabling them to better utilise the system.

The ultimate goal is to create a more self-sufficient internal team, while also expanding and optimising Treasury's use of the ServiceNow platform to drive organisational efficiency and value.

Refer to Request for Quote for further information.

Clarifications close: midday AEST 12th June 2025 (Note the midday timeframe)

Request for Quote close: 5pm AEST 20th June 2025

The following documents are included:

Request for Quote document

Attachment 1 - Supplier Code of Conduct

Draft Contract

QITC Terms and Conditions (related to Contract)

Schedule 4 (related to Contract)

Work Order Request Template (related to Contract)