Project goals

An Experience Management solution(s) enable the Department of Customer Service and other NSW Government agencies to measure end-to-end customer experience and feedback on the services they deliver. It supports customer research, insights, and engagement, aligning with strategic objectives for improved service delivery.

Scope

Please find all tender documentation attached in the requirements section for further information.

Requirements

Mandatory requirements

A. Scheme membership (SCM0020) *

Information and technology

This procurement category has a mandated scheme.

This category has a mandated scheme; to be awarded this contract, you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type

Radio button (Yes/No)

B. Social procurement (Aboriginal Procurement Policy) *

Information and technology

The category and estimated value are subject to social procurement.

If you are successful in winning this opportunity, you will be required to submit quarterly reporting. Do you agree?

Response type

Radio button (Yes/No)

C. Social procurement (Shorter Payment Terms Policy) *

Information and technology

Category and estimated value are subject to social procurement.

If you are successful in winning this opportunity, you will be required to submit quarterly reporting. Do you agree?

Response type

Radio button (Yes/No)

D. Social procurement (SME Policy) *

Information and technology

The category and estimated value are subject to social procurement.

If you are successful in winning this opportunity, you will be required to submit quarterly reporting. Do you agree?

Response type

Radio button (Yes/No)

Opportunity requirements

1. Tender Documentation and Statement of Work

Please find the relevant tender documentation for your submission.

Response type

File upload (Multiple)

Response templates

**To access details, please refer to the related links .**