Incident Management Platform
Tender ID: 585720
Tender Details
Tender Description
SNSW is going to market for a cloud-based incident management platform to manage crisis, emergency, security, safety, risk, facilities, business continuity, incidents and governance.
Project goals
•Real-Time Incident Management: Instant logging, tracking, and stakeholder notifications via SMS, email, and push.
•Mobile Support: Fully accessible on mobile and desktop; compatible with various devices.
•Security & Compliance: Strong encryption and adherence to data protection standards.
•Open API Integration: Seamless connectivity with internal and external systems.
•Scalability: Efficient handling of both high- and low-volume incidents.
•24/7 Availability: Continuous system uptime for uninterrupted access.
Requirements
Mandatory requirements
A. Scheme membership (SCM0020) *
Information and technology
This procurement category has a mandated scheme.
This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.
Are you a member of SCM0020?
Response type
Radio button (Yes/No)
Opportunity requirements
1. Statement of Work and Tender Documentation
Service NSW is going to market for a cloud-based incident management platform to manage crisis, emergency, security, safety, risk, facilities, business continuity, incidents and governance. See attached documents.
Response type
Free text
Response templates
Please see attached files in the link for more information