Council is embarking on a significant transformational project to enhance and modernize its business processes with the implementation of a contemporary Enterprise Resource Planning (ERP) system. This initiative places a strong emphasis on improving the experience for the community, customers, and employees by providing efficient, effective, and seamless end-to-end business processes.

Penrith City Council is requesting tenders from vendors with sufficient experience and qualifications with the necessary expertise to provide integration services between Council’s application architecture. The applications include Technology One (Financials, Asset Management, and Property and Ratings), UKG (Payroll and Workforce Management), and Microsoft Dynamics365 (Customer Relationship Management and Field Services), along with other integrations as needed. Attached documentation details potential integrations that need to be considered for this project.