Requirements

Parks Australia has a suite of six mobile apps that have been built by an external development agency. The mobile apps showcase Parks Australia’s national parks and botanical gardens and provide information to visitors, including tours, activities, cultural heritage, environment, and maps. The apps are publicly available through the iOS and Android app stores.

The Director of National Parks is seeking an external provider to deliver ongoing technical maintenance, security, and monitoring of the mobile apps for Parks Australia for a 12-month period. Timely (within 1 business day for critical issues and within 1 week for non-urgent issues) technical support is required to resolve any issues encountered by the client.

A key requirement is ensuring the apps function consistently and correctly on the latest version of iOS and Android operating systems. This is a requirement of having the apps published on their respective app stores.

Informing the client of any changes to technology and policies that may affect the ability to publish updates to the apps (such as iOS upgrades or cybersecurity incidents), investigating the impacts of any changes on the client’s business, and actioning any changes required to ensure the apps are always accessible to users.