Key problem/s

Our organisation is seeking to understand the marketplace for Crisis Management Communication Platforms that eliminate the “signal scatter” that routinely undermines incident response. For incidents such as cyber-attack, safety breach, or natural disaster occurs, information rapidly disseminates across email threads, SMS, chat channels, and phone calls, while verified facts and clear instructions lag behind. Consequently, there is a delay in decision-making, inconsistent messaging, and limited auditability.

We are seeking information on a mobile-first, single source of truth that unifies alerts, action plans, stakeholder acknowledgements, and decision logs in real time. It should enable incident controllers to disseminate critical updates across multiple channels within seconds, guide staff through role-specific playbooks on any device, and provide executives with live dashboards that indicate who has received, comprehended, and acted upon each instruction. Automated audit trails, secure document repositories, and seamless integration with existing collaboration tools are essential to fulfil our regulatory, insurance, and governance obligations.

1. Swift Decision-Making: Enabling rapid and informed decision-making by bringing together key stakeholders and providing real-time data
2. Enhanced Collaboration and Communication: Improving communication and collaboration among team members, ensuring everyone is aligned and working towards common goals
3. Rapid Problem-Solving: Facilitating quick identification and resolution of issues, minimising downtime and disruptions
4. Project Acceleration: Accelerating the progress of complex or time-sensitive projects by maintaining focus and momentum
5. Crisis Management: Effectively managing crises by providing a dedicated space for coordinated response efforts
6. Strategic Planning: Supporting the development and refinement of high-stakes business strategies through focused discussions and planning

The users and their needs

1. All levels of staff within the organisation, including but not limited to: Executive, Council Members, mid-level management and staff.
2. External entities may be invited to incidents and able to interact with the solution.
3. Storage of Business Continuity Committee (BCC) documents and reference material.
4. Workflows can be developed from BCC documentation to assist all users with the correct steps and information required for various incident categories.
5. Cross-organisation Crisis Management Teams stood up to manage incidents