The purpose of this engagement is to set up a technical consulting services agreement to provide resourcing and expertise to primarily support the delivery, deployment, and embedding of the Field Service Model (FSM) Program at Hunter Water.

The objectives of the Technical Services Agreement are:

•  Cost-effective access to technical capabilities, including requirements analysis, solution architecture, system design, integration design, data mapping, and modelling.
•  Streamlined access to resources to support program delivery and enhancements in an Agile/Hybrid delivery environment.
•  Ability to interchange skills as business requirements change or the technical landscape shifts.
•  Ability to flex up and down as workload changes (with quarterly resource forecasting to be provided by Hunter Water).
•  Improved knowledge transfer through vendor continuity and access to a broader resource pool.
•  Ongoing support to aid transition to business-as-usual support teams.

Tenderers must tender for all items within a Portion.