SafeWork NSW CRM/Case Management
Tender ID: 582670
Tender Details
Tender Description
The Department of Customer Service (DCS) is seeking information on CRM and Case Management solutions to help SafeWork NSW modernize its operations.
Project goals
The Department of Customer Service (DCS) is issuing this Request for Information (RFI) to understand the supplier market for Customer Relationship Management (CRM) and Case Management (CS) solutions which will enable SafeWork NSW to modernise their operations.
Requirements
Mandatory requirements
Scheme membership (SCM0020) *
Information and technology
This procurement category has a mandated scheme.
This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.
Are you a member of SCM0020?
Response type
Radio button (Yes/No)
Social procurement (SME Policy) *
Information and technology
Category and estimated value is subject to social procurement.
If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?
Response type
Radio button (Yes/No)
Opportunity requirements
1. Statement of Work
Please refer to attached tender documents
Response type
Free text
Related documents
RFI docs.zip (872 KB)
*please see document in the link given*
Location
