Closed

RIC2025.005 Customer Management Project (Salesforce discovery and Uplift)

Tender ID: 582656


Tender Details

Tender #:
PCS-01968  
Status:
Closed
Publish Date:
4 April 2025
Closing Date:
24 April 2025

Tender Description

This Tender is invited by the Issuer.

The RIC requires the services of a Supplier to assist in a Salesforce uplift to implement changes to RICs Loan Management and Review programs.

There are 2 projects to be delivered as part of this procurement. RIC is looking to redesign and rebuild its current Loan Management Unit processes and Annual Review function within Salesforce for more effective risk management of the loan book and enhanced customer experience

The project is to work within our existing architecture which includes Salesforce as our main CRM, Finacle as our Loan module and SharePoint for document storage. Note that knowledge of Finacle is not required for this work.  

Estimated start date: Sunday, 01 June 2025

Initial contract duration: 6 Months

Extension term: 3 months

Number of extensions: 1

Working arrangements: Remote

Additional budget information: The estimated contract value is $660,000 (including GST)


Location


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