Through the Adelaide PHN Refugee Ready - QI Project, Adelaide PHN has engaged Quality Innovation Performance (QIP) Consulting to provide comprehensive support services to participating general practices to improve operational efficiency and patient care outcomes to refugees and newly arrived population groups in the PHN region.

The aim of this Project is to assess the current capabilities and needs of general practices regarding new arrivals and refugee patient care.

More specifically, the aims are to:

- provide ongoing advice and resources to integrate best practices into routine care and

- monitor the progress and provide feedback for continuous improvement among the participating general practices.

The intended outcomes of the Project are to:

- develop individual needs analysis for each practice and implement quality improvement activities focused on identified needs/gaps including cultural competence, translated services, and refugee health needs among general practices in the Adelaide PHN region.

- establish a community of practice (CoP) among recruited practices to facilitate shared learning and support.

- ensure that general practices in the Adelaide PHN region are well-equipped to meet the healthcare needs of refugee populations, leading to improved health outcomes and overall wellbeing for these communities.

The Project will commence from 1 June 2025 until 31 March 2026. Of note, participating general practices will receive participation payments that will be attached to specific Project milestones.

Application enquiries should be directed via the online forum. The opportunity to submit queries through tendering portal closes on Monday, 14 April 2025 at 17:00hrs ACST. Applications close at 17:00hrs ACST on Tuesday 15 April 2025.