Closed
Survey Program
Tender ID: 582334
Tender Details
Organisation:
Tender #:
Ombo-2025-32
Status:
Closed
Publish Date:
1 April 2025
Closing Date:
15 April 2025
Tender Description
This Tender is invited by the Issuer.
Ombudsman NSW is seeking an independent research supplier to assist with a systematic program of survey data collection and analysis.
Project goals
- For complainants - to capture, analyse and understand feedback about each of the key stages of NSW Ombudsman's complaints process and to gather data about client's experiences with the complaints process and how NSW Ombudsman interacts with clients
- For Stakeholders - to capture, analyse and understand feedback from NSW government agencies and state funded community service providers in relation to their main interactions and engagement with the NSW Ombudsman.
- For Community - to capture, analyse and understand general community awareness about the NSW Ombudsman and the services it provides. This survey is conducted using a panel of community members, designed to be an accurate representation of community demographics.
Location
New South Wales
:
Central West
:
Far North Coast
:
Far West
:
Hunter
:
Illawarra
:
Mid North Coast
:
Murray
:
New England
:
Orana
:
Riverina
:
Southern Highlands
:
Sydney