ServiceNow Maintenance and Support Provider
Tender ID: 582134
Tender Details
Tender Description
The Supplier's Activities are to provide maintenance and support services to the Department of Customer Service on the ServiceNow platform for an initial contract period of 2 years, with an extension
Project goals
The core objectives of the Supplier's Activities are as follows:
a. Perform Upgrades and Patching on all DCS ServiceNow instances.
b. Support all Now Platform modules on the DCS ServiceNow instances
c. Support all additional scoped applications such as HRSD, ITSM, ITOM, SecOps-VR, SecOps-SIR, BCM, SPM and other applications where BAU documentation is provided to the Supplier after the implementation; and
d. Support API integrations on the ServiceNow platform
Scope
Please see tender documentation in requirement to form your response
Requirements
Mandatory requirements
A. Scheme membership (SCM0020) *
Information and technology
This procurement category has a mandated scheme.
This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.
Are you a member of SCM0020?
Response type
Radio button (Yes/No)
Opportunity requirements
1. Statement of Work and Tender Documentation
Please find all tender documentation below:
Response type
File upload (Multiple)
Response templates
CSD_31241 Tender Documents.zip (1224 KB)
Location
