Open Approach to Market to Source an Experience Management Solution for DCS Government Technology Platforms 

Overview

Project goals

The Department of Customer Service (DCS) is seeking information from software providers in the Experience Management sector regarding cloud-based Experience Management Solutions and support services. This Request for Information (RFI) aims to explore innovative SaaS solutions that enhance Customer (CX), Employee (EX), and Digital Experience (DX) across NSW Government agencies

Scope

See documents

Related files

• 01. Request for information - DICT1811.docx (72 KB)
• 02. Attachment 1 – Response to Scope.xlsx (5460 KB)
• 03. Preliminary Statement of Requirements.docx (100 KB)
• 04. Functional and Non-Functional Requirements.xlsx (143 KB)

Requirements

Mandatory requirements

A. Scheme membership (SCM0020) *

Information and technology

This procurement category has a mandated scheme.

This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type

Radio button (Yes/No)

B. Social procurement (Aboriginal Procurement Policy) *

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

C. Social procurement (Shorter Payment Terms Policy) *

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

D. Social procurement (SME Policy) *

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Opportunity requirements

1. Preliminary Statement of Requirements

The purpose of this statement of work is to state the Government Technology Platforms’ requirements for the Supplier to carry out support services for Experience Management (XM) technology and services relative to cloud applications as further described hereafter.

Response type

Free text

Related documents

• 03. Preliminary Statement of Requirements.docx (100 KB)

Evaluation

Weighting

The evaluation weighting is an estimate and is subject to change.

Price 50%

Non price 50%

Terms and conditions

Global terms and conditions

buy NSW Tenders Terms and Conditions (210 KB)

Notices

No notices have been posted for this opportunity.

Amendments

No amendments have been made to this opportunity

For general enquiries and help

buy.nsw@customerservice.nsw.gov.au

1800 679 289