Project goals

- Establishment of a reputable contractor to deliver maintenance to AHO properties in the Northern Region of NSW

- Maintaining AHO’s property portfolio to meet Statutory requirements and tenant expectations

- Providing industry best practice maintenance solutions to the community

- The establishment of scalable contract model that can be expanded if required to successfully maintain a larger suite of properties

- Developing Aboriginal participation and employment opportunities for the duration of the contract.

- The establishment of more open and robust communication lines between AHO, DCJ and the contractor to improve service delivery

- Improved client communication that is transparent on response times and empowers AHO clients to log and record maintenance requests

- A formal review to improve the schedule of rates and response times for planned works

- Improved overall portfolio condition and reduced maintenance backlog in contract area

Scope

The expected deliverables within scope include:

1. Responsive Works

Responsive Works has two subcategories:

· Urgent Works - works to address critical issues where there is an immediate threat of danger due to safety, health or security risks of the occupants or the premises and immediate action is required; and

· Priority Works - includes repairs that cannot be scheduled and included in a planned program as they require prompt completion, such as a functional failure, for example a leaking cistern, loose handrails, or a faulty screen door.

2. Planned Works

Planned works involve non-critical issues, which is not assessed as Urgent or Priority Works. These works are prioritised and programmed within available annual funding. They include:

· Maintenance Program Works (MPW) such as building, grounds and property based planned works, fire program repairs and landscaping

3. Servicing Works

Lawns, Grounds and Cleaning (LGC): works to ensure the maintenance of lawns and grounds to shared grass and garden areas in complexes and common area cleaning (internal and external) in complexes.

4. Call Centre and System Integration