The Australian Criminal Intelligence Commission (ACIC) is seeking to engage a suitable vendor that can provide sustained Gotham application technical support while the ACIC transitions to a replacement system. The services to be provided are as follows:

1. Regular Palantir administration and maintenance. This would include undertaking the following tasks:

1. Checking and actioning systems resources regularly
2. Checking and actioning alerts.
3. Providing upgrades and integration assistance to third party software (i.e., Open Street Maps).
4. Review of risks of operating on existing versions of software and provide advice on remediating risks where required.
5. Reviewing whether a restore of production into staging is required and undertaking this activity.
6. Patching operating system and dependencies.

2. Ad-hoc assistance with issues or problems that are not able to be resolved by ACIC level 1 or 2 support. This would include one-off issues such as performance issues, or unplanned outages that require immediate attention.

3. Ad-hoc answers to technical questions from ACIC staff relating to Gotham.

4. Understanding Gotham data holdings and recovery plans.

1. A review of the data extraction tools built by the ACIC and the processes used during the preliminary stages of understanding Gotham data holdings.
2. Provide a back-up resource to the ACIC in relation to data extraction and data migration planning and execution into a future system.
3. Provide expertise (i.e., data migration) in relation to the activities responsible for working with a future vendor of the Gotham replacement.
4. Provide expertise and assistance in relation to Gotham recovery planning and testing as a mitigation in the event of a serious issue.
5. Act as back-up or lead the data extraction from Gotham and import into the new replacement system.