Closed

WSMS Software Licensing, System Support & Maintenance

Tender ID: 561819


Tender Details

Tender #:
BRD/28343  
Status:
Closed
Publish Date:
15 July 2024
Closing Date:
9 August 2024

Tender Description

The Workplace Services Management System is a critical application for SafeWork NSW, WSMS is widely used across SafeWork NSW and the the State Insurance Regulatory Authority

Overview


ManagedNSW Department of Customer Service
Primary contact:Donna Avery
SPIAssist@safework.nsw.gov.au
TypeRFT (Open)
Category(s):Information and technology
Opportunity ID:BRD/28343
Locations:All regions
Covered procurement:Yes
Multi agency use:No
Related opportunities:None

Project goals

The Workplace Services Management System (WSMS) is a critical application for SafeWork NSW, a regulator within the NSW Department of Customer Service (DCS). WSMS is widely used across SafeWork NSW and the State Insurance Regulatory Authority (SIRA).

WSMS contains approximately 260 GB of data, 750 individual tables 12,000 fields and is a highly customised solution based on the Pivotal contact centre module.

WSMS is a bespoke system built on Pivotal Software and is the main inspectorate CRM database for SafeWork NSW. The legacy system has been in use since 2001 and has been highly customised during this period to respond to changing legislative requirements and business process changes.

Scope

The supplier will be required to provide blocks of days that are used to enhance the system. These blocks vary in time, but an indicative requirement is for multiples of consecutive days for up to a 3-month period. As an example, we need to be able to engage development services for 5 days per week for 2-3 months to assist us to design, develop and deliver changes to the system. This may happen many times per year.

Related files

    •  BRD 28343 - Part A RFT Conditions.pdf (409 KB)
    •  BRD 28343 - Part B RFT Returnable Schedules.docx (150 KB)
    •  BRD 28343 - Attachment 1 - Pricing Template.xlsx (45 KB)
    •  BRD 28343 - Attachment 2 - Statement of Work.pdf (248 KB)
    •  BRD 28343 - Attachment 3 - Non-Returnable Schedule - DCS - Information Security Policy.pdf (229 KB)
    •  BRD 28343 - Attachment 4 - SME and Local Participation Plan Template.docx (76 KB)
    •  BRD 28343 - Part C ICT Agreement (Draft) -WSMS.docx (604 KB)

    Requirements

    Mandatory requirements

    a) Scheme membership (SCM0020) *

    Information and technology

    This procurement category has a mandated scheme.

    This category has a mandated scheme, to be awarded this contract you will need to be a member of the ICT Services Scheme SCM0020.

    Are you a member of SCM0020?

    Response type

    Radio button (Yes/No)

    b) social procurement (SME Policy) *

    Information and technology

    Category and estimated value is subject to social procurement.

    If you are successful in winning this opportunity you will be required to submit quarterly reporting, do you agree?

    Response type

    Radio button (Yes/No)

    Opportunity requirements

    1. BRD 28343 - Attachment 2 - Statement of Work

    Please refer to the attached document for the requirements

    Response type

    Checkbox (Agree)

    Related documents

    BRD 28343 - Attachment 2 - Statement of Work.pdf (248 KB)

    Terms and conditions

    Global terms and conditions

    buy NSW Tenders Terms and Conditions (210 KB)

    Opportunity specific terms and conditions

    No files attached

    Evaluation

    Weighting

    The evaluation weighting is an estimate and is subject to change.

    Price35%

    Non price65%

    Notices

    No notices have been posted for this opportunity.

    Amendments

    No amendments have been made to this opportunity

    For general enquiries and help

    buy.nsw@customerservice.nsw.gov.au


    Location

    New South Wales   :   Central West   :   Far North Coast   :   Far West   :   Hunter   :   Illawarra   :   Mid North Coast   :   Murray   :   New England   :   Orana   :   Riverina   :   Southern Highlands   :   Sydney