Hunter Water serves a population of almost 600,000 people in homes and businesses throughout the Lower Hunter region. We are a vertically integrated water utility, an operator and retailer from catchment to tap, sink to waterway. Hunter Water operates across the traditional country of the Awabakal, Geawegal, Darkinjung, Wonnarua and Worimi peoples.

Our Vision is to be a valued partner in delivering the aspirations of our region. Our Purpose is to enable the sustainable growth of the region, and the life of our community's desire, with high quality, affordable services. Our Values define who we are as an organization and how we behave. Our values help guide our decisions, balance our priorities, connecting us to achieve our vision. They are part of everything we do.

The purpose of this Invitation is to shortlist Customer Experience Consultants to provide an innovation solution/s in the field of Customer Experience Survey services.

The main objective is to seek support for the design, delivery, and subsequent ongoing services for a refreshed customer experience measurement, tracking and monitoring program. It should be noted that consideration will be given to how we might conduct research more broadly across customer sentiment, brand, community, journeys etc in a more effective and efficient way than we are today.

It will be necessary for the service provider to first undertake an audit to review the current program and validate the gaps and limitations and consider a recommended solution that aligns more closely to the Corporate Strategy and Customer Experience Strategy.