ASQA is undertaking a Digital Transformation program, transitioning from current on-premises systems and applications to a fully cloud-based solution referred to as ASQA’s Regulatory Management System (ARMS).

This program is led by the voice of the customer and will be underpinned by agile principles. Our products will be developed under a DevOps product development lifecycle, with a strong emphasis on co-design, early delivery of value and iterative continuous improvement.

It will be driven by our endorsed architecture and influenced by our established service designs which have a strong focus on achieving end-user needs through customer and user experiences. Aside from ARMS, ASQA’s architecture and Service Design also includes work on the modernisation of ASQA’s website which may be included in future RFQ processes.

Technically, some foundational elements of ARMS have already been developed, including a deployed Dynamics 365 CRM which are currently managing our Contact Centre engagements. Future technical work on the delivery roadmap includes:

• Design and development of ARMS infrastructure, such as Power Pages, Power Platforms and other Microsoft applications
• Integration of ARMS infrastructure
• Integration of Digital ID as the primary authentication mechanism into external portals
• Expansion of ARMS functionality to incorporate key business and end-user functions and capabilities seamlessly.
• Integration of selected third-party applications into ARMS
• Integration of an Azure Data Lake with Dynamics 365 CRM

Ultimately, the ARMS system will ensure ASQA:

• has the capability to capture, store, analyse and share the data, information, and intelligence it manages.
• can effectively report at operational, tactical, and strategic levels based on the data, information, and intelligence at its disposal.
• can make risk-based and proportionate regulatory decisions, driven by quantitative evidence.

It will also ensure our external providers can ensure compliance to ASQA regulations by:

• Providing information to ASQA in a secure way, through channels of their choice
• Actioning provider specific needs or requirements
• being informed or educated by sector-wide information.

We are seeking expressions of interest from suppliers who have the expertise to design, build, and deliver system capability, and would like to partner with ASQA to deliver this program of work. The expected period of engagement will be an initial period of two years, with possible extensions of 1 year, and up to a further six months.

Responses may be used to identify vendors to be invited to participate in a future RFQ.

The users and their needs

ASQA’s Digital Transformation Program has a direct impact on both internal and external users.

Our website services our external users and is one of the entry points for prospective and current providers, students and other members of the public to gather information on ASQAs functions, particularly in an unauthenticated environment.

ASQA’s Regulatory Management System, however, will be authenticated and accessible by both internal staff and external customers.

Internally, the system will need to manage a range of functions including:

• Application assessment and management
• Performance Monitoring and Assessment
• Compliance Management
• Intelligence Management
• Investigations Management
• Contact Centre Management (Genesys)
• Course Accreditation
• Operational, tactical and strategic risk management and reporting
• Workflow and Workload Management

Externally, ARMS will need to manage to below functions (through an authenticated portal):

• Authentication and authorisation
• Application lodgement (Provider Registration)
• Application lodgement (Course Approvals)
• Responses to performance monitoring and compliance activities
• Progress and notification of customer-initiated activities
• Progress and notification of agency-initiated activities
• Payment management

Subsequently, the systems will need the ability to receive and manage complaints, tip-offs and information from the public.