Adelaide Hills Council (AHC) is undertaking a digital transformation with a focus on automation, integration and becoming a data led organization with the replacement of the existing CRM system a key component of the transformation.

Council’s current Microsoft Dynamics on-premise CRM solution that was implemented in 2012 has effectively reached end of life. AHC is seeking implementation of a new CRM platform application with responsive design, intuitive functionality, and a simple to manage platform that does not require specialist technical knowledge to customize and maintain.

The new CRM system will support informed decision making through dynamic and real-time corporate management dashboards, spatial views, and the ability to leverage off the emerging technologies of Artificial Intelligence (AI) and Machine Learning (ML).

Council’s key goals as articulated in the Adelaide Hills Council Strategic Plan 2020-24.