The Western Australian Poisons Information Centre (WAPIC) provides expert phone advice on actual or suspected poisonings to healthcare professionals and members of the public in WA, SA, and NT (at times, nationally).

The service operates 14-20 hours/day, handling approximately 40,000 phone calls annually, 7 days/week, WAPIC co-operates with the three other Australian poison information centres to provide a 24/7 national service.

The current phone system does not meet the Australian Standard for Health Contract Centres (AS:5205:2019), specifically in terms of the inability to record calls or respond to variable demand for the service.

The current system does not have the functionality to allow WAPIC staff to work from remote workspaces.

Initially, it was planned for the procurement to be completed through CUATEL2021, but because CUATEL201 did not cover the total scope of the procurement, North Metropolitan Health Service has decided to publish this Request document to the market asking for an offer.