Closed

Client Management Program - Contact Centre, CAD, CRM, WFM and Integration Services

Tender ID: 525380

Tender Details

Organisation:
Queensland Police Service
Tender #:
QPS18583EOI  
Status:
Closed
Publish Date:
2 May 2023
Closing Date:
31 May 2023

Tender Description

⁠⁠⁠The Queensland Government is seeking Expressions of Interest for the Queensland Police Service Client Management Program.

The program includes:

  • Computer Aided Dispatch
  • Replacement of existing legacy CAD system inclusive of business optimisation.
  • Customer Relationship Management
  • Customer data management and associated features e.g. reporting.
  • Integration Services
  • Data Integration, such as integration Platform as a Service (PaaS), to allow data transfer and to maximise utility of all system.
  • Quality and Compliance
  • Including call recording technology that improves quality, consistency and compliance.
  • Resource Planning
  • For example, major event capability enhancement, enhanced capabilities for responsiveness during periods of required peak demand.
  • Contact Telephony Systems
  • Telephony, to implement a fit for purpose, contemporary, integrated solutions.
  • Workforce Management
  • Supporting business and workforce optimisation.

    • Location

    Queensland   :   Cairns & Far North Queensland   :   Gladstone   :   Mackay Whitsunday Region   :   Mount Isa & North West Region   :   Rockhampton   :   South East Queensland   :   South West & Darling Downs   :   The Central West   :   Townsville   :   Wide Bay Burnett  

    Category

    Information & Communication Technology   :   Consultancy & Project Management   :   IT Services   :   Software & Application Development Services  

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