Role:

The IT Operations Team is responsible for:

• Providing IT support to the staff and members of the AAT
• Routine administration of IT systems, including documenting solutions, tracking assets, monitoring systems and security logs, and administering user profiles.
• Providing ad-hoc training and information to users.
• Project work as required
• Maintaining and installing hearing recording and video conferencing systems

Duties:

The IT Support Officer is responsible for:

1. Providing high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff of the AAT. This includes:
a. being available to adequately cover Service Desk functions as rostered/required
b. monitoring and managing IT support requests through the Service Desk system, mailbox and telephone;
c. Ensuring issues are documented correctly and resolved in a timely fashion

2. Fostering effective and productive working relationships with internal and external AAT stakeholders. This may include:
a. liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required
b. communicating technical information to non-technical members and staff

3. Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required.

4. Maintain and monitor backup procedures, communications and security systems.

5. Undertake project work as directed.