Service Desk / Desktop Support Engineer x2

⁠⁠⁠The Senior Service Centre & VIP Support Engineer will be required to:

• Provide timely VIP and end user support
• Provide operational advice and troubleshooting on IT related business support issues.
• Provide support for Video Conferencing systems, such as CISCO VC bridge and Microsoft Teams
• Level 1 / 2 Technical support of IT queries, incidents, services requests etc
• Project support with operational rollouts of new hardware and services
• Provide leadership and support, share knowledge, and foster a learning environment.
• Assist the Service Centre with front counter and telephone support
• Support the administration of user provisioning activities in Active Directory and Microsoft Exchange.
• Technical management of mobile phones, iPads, and other mobility devices.
• Technical management of IP Australia's desktop services, including build, repair, technical documentation, and asset management.
• Draft technical documentation and knowledge articles.
• Demonstrates attitudes and behaviours responsive to workplace change (including participates in and encourages others to participate in change and contribute to successful outcomes).
• Improves organisational performance through effective engagement with and management of risk within relevant sphere of influence.
• Establishes clear expectations and creates an environment to achieve stated goals and objectives, takes ownership and honours commitments.
• Maintains an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace.