Citizen Experience Designer

⁠⁠⁠DESE is currently undergoing a significant Digital Transformation. Major projects and changing expectations mean that DESE must bring together connected services across Education, Skills and Employment to deliver the Digital Business Strategy. As part of this large program of work we are modernising and transforming our services in line with the DTA Digital transformation strategy to ensure they are user centric, modern, modular and support re-use.

To support this, we are building a design and architecture team who will support the significant delivery programs underway, whilst also designing the changes that are required to deliver the modern technology platforms.

We are seeking candidates to provide citizen experience design expertise for our large Skills program of work that comprises multiple systems and solutions to deliver a modern digital platform. The candidate will need to work closely with other designers, architects, and delivery teams to design a holistic end-to-end approach to DESE ICT investments that better support citizen/business through effective digital services. The role will be responsible for ensuring future DESE digital services provide a unified and cohesive experience.

We’re looking for curious minds to help us work on modern connected and digital services that will support the delivery of the DESE Digital Business Strategy, integrate whole of government standards and initiatives and deliver a simpler modern customer experience.

The key activities the candidate will be involved in include:

- Collaborate with the Digital Transformation Agency to ensure the integration of future DESE Digital Services with MyGov meets user needs and expectations.
- Apply user experience principles and service design methodologies to citizen interactions with the entire DESE digital services suite.
- Conduct user research into citizen expectations and needs for the integrated services.
- Collaborate with internal and external stakeholders to understand the constraints and requirements for the integration of services.
- Communicate learnings of expectations, needs, constraints and requirements to necessary stakeholders, ensuring services are built in a cohesive manner.
- Create targeted problem definitions and solution hypotheses, focusing on
- Create solution prototypes to test hypotheses with users and ensure feasibility with stakeholders.