Employee Assistance Program for the GBRMPA
Tender ID: 487817
Tender Details
Tender Description
The Great Barrier Reef Marine Park Authority (the Customer) is a dispersed organisation with a large geographic footprint. Offices are maintained in Townsville, Cairns, Canberra, Gladstone, Mackay, Yeppoon and Airlie Beach. The organisation is culturally diverse and a provider must also demonstrate cultural competency in order to engage with first nation's staff. The Customers Employee Assistance Program provides services to the Authority's 250 staff in 3 x principle tiers; Core Counselling Support, Capability Development and Organisational Support and Ancillary Services.
The Potential Supplier (Supplier) must be capable of providing the following services which may be required by the customer:
Tier 1 services: Core counselling support
1. Professional short-term counselling
2. Manager and HR assist
3. Emergency counselling
4. Critical incident services
5. Cultural sensitivity and diversity support
Tier 2 services: Capability development and organisational support
6. Education/training sessions
7. Reporting
8. Client feedback
9. Customer / Relationship management
10. Promotion of EAP services
Tier 3 services: Ancillary services
11. All Tier 3 services requests will be made as required by the Customer's Contract Manager or Nominated Customer representatives only.
12. Conflict resolution services
13. Psychological wellness checks
14. Leadership and executive support
15. Career transition/restructure services
16. On-site support
Please see document in the portal for detailed information.
Location
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