Technology Support Services
Tender ID: 486964
Tender Details
Tender Description
Christchurch International Airport Limited (CIAL) invites submissions from respondents for CIAL’s Technology Support Services, which shall include, at a minimum, those services described in Section 3 and associated documents within this Registration of Interest.
CIAL is a business of approximately 200 staff, with very diverse roles supporting a complex operational environment. As part of that broader team, the Technology Services team is equally reflective of the role diversity and relatively small size, with 11 full-time equivalent, ITIL aligned staff. Historically this team have been complimented with external partners to achieve:
• An internal team that can add value to the technology direction and implementation with in depth knowledge of the business, requirements, and complex operating environment with numerous stakeholders (internal and external);
• A balance of efficiency to meet the demanding operational needs of a 24/7 business;
• The flexibility to adjust to the varying business demands;
• The leveraging of specialist skills or knowledge as required, given the span of projects and requirements;
• The availability of technology, market, and industry knowledge that would be difficult to maintain internally; and
• The outsourcing of functions that are needed for good maintenance, but do not specifically add value and are more efficiently completed by a specialist vendor e.g. software patching.
Location
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