System Analyst - Geelong, Melbourne, Canberra, Sydney, Brisbane or Perth

⁠⁠⁠Position Purpose

The Systems Analyst will work directly to the Assistant Director of Service Design and Transition as part of the ICT Services Branch. The System Analyst will be responsible for ensuring the successful acceptance into service for new and changed services by providing input into service design, analysing, and documenting the technical and support conditions, to assist in the delivery of diverse and varied projects, centred on large scale digital transformation that is currently underway.

Duties

• Undertake service design and transition activities to ensure new and changed services meet established requirements in terms of robustness and supportability,
• Assist to define requirements by identifying project milestones, phases and elements
• Provide advice to program and project teams regarding achieving operational readiness,
• Provide input to service design and architectural principals,
• Report progress of new initiatives to the ICT Services Branch including senior managers,
• Construct high quality workflow charts and diagrams according to NDIA OCIO specifications
• Conduct insightful and targeted analysis to investigate any risks and issues
• Ability to work well with multi-disciplinary technical teams, business stakeholders and 3rd party providers
• Foster a positive culture within the Service Design and Transition team aligned with Agency values; and
• Build and maintain effective working relationships with internal and external stakeholders. Possess the ability to work independently with limited supervision