Service Designers (multiple)
Tender ID: 469839
Tender Details
Tender Description
The Department of Education, Skills and Employment is seeking multiple Service Designers to help us design and deliver revolutionary new experiences and improved outcomes for job seekers and employers as part of the Digital Employment Services Platform.
The Service Designer will be responsible for driving a human-centric and holistic approach to service delivery, with a focus on aligning user, business, and technology needs to deliver effective digital services and delightful experiences for all users.
The successful candidates will have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities, and strong interpersonal skills with the ability to exercise initiative and sound judgement.
The Service Designer will work as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including team members, product owners and executives.
The Department is seeking self-driven, curious individuals with a keen desire to learn, adapt, and make continuous improvement; being committed to seeing things through and delivering on key results and objectives.
Applicants should demonstrate an understanding of:
• The DTA Service Design and Delivery Process and Digital Service Standard,
• Agile ways of working and scaled agile practices,
• User experience design and accessibility in digital services.
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