Dynamics365 Platform/solution Architect

⁠⁠⁠The Department has established Microsoft Dynamics365 as its preferred platform for CRM/xRM based systems. Our Departmental CRM is the single source of all interactions the Department has with Australian business customers. A number of other business solutions have also been developed on the platform where a strong business case exists for a separate xRM system.

Multiple agile delivery teams develop solutions for inclusion within the Departmental CRM (i.e. within that single instance). The Production releases to the Departmental CRM occur on a regular basis, incorporating all of these solutions. Other systems are also enhanced/upgraded throughout the year to maintain platform currency and support the emerging business requirements.

Some of the key duties include but not limited to:
• Liaising with the various delivery teams (particularly solution architects within those teams) to ensure solutions are compatible with the relevant CRM platform and, where applicable, can be integrated with other solutions within the Departmental CRM
• Liaising with the enterprise architecture team to ensure platform design incorporates enterprise considerations (particularly integration)
• Creating and maintaining CRM instances. This includes scheduling CRM instances for upgrade, balancing Microsoft’s schedule with delivery project/programme and other ICT constraints
• Providing expertise and assistance in platform automation – testing, continuous integration and deployment

• Liaising with Microsoft to address platform level issues, deprecations, upgrades, etc
• Promoting key enterprise architecture principles as applicable to the Dynamics365 platform – re-use before buy/build, configure over customise, open data/access over siloed functionality
• Working with Digital Engagement, Enterprise Architects and project management staff to provide input into CRM-related business cases. This will include recommendations, estimates and costings.
• Promote and provide assistance to ensure solutions align with the DTA’s Digital Service Standard
• Be strategic, a leader and influencer.