Tenancy Management System Solution

⁠⁠⁠Tāmaki Housing is the tenancy management arm of the Tāmaki Regeneration Company. The care and wellbeing of the whānau that live in our 2500 homes are of prime importance to us.

To support us in our mission to serve this community, we are now inviting proposals from providers of established tenancy management software solutions, who are also suitably qualified and experienced at implementing and supporting their system, and who want to work with us.

Our key objectives for this selection and implementation process are to achieve service, team and operational benefits including:

• Giving our Tenancy Managers more time with our customers, kanohi ki te kanohi
• Improving our service offering for our tenants (e.g. through improving existing services or delivery channels, or through new services or channels)
• Supporting better ways of working that reduce inefficiencies or costs (e.g. smoother customer communication, delivering business functions in a more integrated way, reducing duplication and manual effort, mobile working, reduced reliance on paper)
• More timely and robust information flow that supports better work practices and decision making
• Having a core system that can grow and change with us as the work we do expands into other types of housing provision (e.g. affordable housing)
• Enabling us to take advantage of current and future technology