The Department seeks to appoint a supplier to undertake a 6-week discovery to develop a deep understanding of the current experience, pain points and problems people are trying to solve when exporting live animals and animal reproductive material.

The Discovery outcomes will include:
• Purposeful problem definition to ensure clarity of activity
• Targeted research with internal and external users
• A deep understanding of users: their goals, context and needs
• Appreciation of wider constraints including technical, regulatory and policy factors
• Comprehensive understanding of business needs and relevant policy areas
• Research findings contextualised by their impact on users and government policy
• Accessibility, digital exclusion and offline considerations which will shape strategic recommendations
• Baseline of existing service experience

The Discovery stage must align with the Digital Transformation Agency's Service Design and Delivery Process and Digital Service Standard.

The successful supplier is expected to provide multiple digital specialists to form the product team. The Department will appoint a Product Manager and Lead Service Designer, as well as making subject matter experts available to the team.

The supplier will be expected to collaborate with existing digital practitioners inside the Department, and to uplift the capability of Department staff.