Awarded
Incident Management Services
Tender ID: 458279
Tender Details
Organisation:
Tender #:
-
Status:
Awarded
Closing Date:
25 June 2021
Awarded Date:
Tender Description
Silver Chain is a not-for-profit organisation delivering community health and aged care services across Australia.
Silver Chain has a long and proud history of serving Australians for over 110 years in Western Australia and more than 120 years as RDNS in South Australia. Over the past 10 years, Silver Chain Group has grown from a state-based organisation of 2,300 staff to a national organisation of more than 4,000 staff spread across 5 states. Over 3,000 of these staff are mobile and work largely from their organisation-provided mobile device.
In late 2018, the legacy incident management system (IMS) was launched. Since that time a number of organisational changes have occurred. This, combined with some identified shortcomings, means that the current IMS and supporting policies and procedures require significant enhancement.