Provision of Managed Services Agreement
Tender ID: 442786
Tender Details
Tender Description
The National Heavy Vehicle Regulator (NHVR) is seeking proposals for
NHVR 477ICT Provision of Managed Services Agreement
The MSA will cover a wide breadth of ICT services to be either managed, maintained or supported
- Service desk ticketing system
- End User Devices (mobile, desktop and telephony)
- Data Centre and Cloud
- Network and Infrastructure Services
- Applications and Systems
- Key On-Site and Rotational Resources
- On-Demand Resources
NHVR’s preference is for submissions to be provided by a Primary Vendor, that may have set up a consortium to support its response. As such, the Primary Vendor’s submission may include third-party providers that assist in fulfilling a higher proportion of the breadth of services being offered.
It is expected that a Header Agreement (MSA) is setup through a single Primary Vendor and that this vendor is responsible for account management with NHVR, and management of the third-party vendors that fall under the header agreement
Suppliers who can provide services on a national basis are encouraged to submit.
The objectives are:
- Establish an efficient sourcing arrangement that incorporates appropriate service levels, key performance indicators, flexibility and security.
- Increase predictability in cost structures.
- The MSA will help Information & Technology stay focused on core business, growth and pathways and not get distracted by every-day I&T operations.
- Increase collaboration with the private sector in sourcing innovative and value-for-money solutions.
- Improve organisational flexibility, agility and productivity
The tenders schedule is as follows:
Release 4 January 2021
Industry Briefing 11 January 2021
interested parties to attend an Industry Briefing online only scheduled via online Microsoft teams
NHVR website will have details on briefing www.nhvr.gov.au
Location
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