Interaction Designer / Front End Developer

The Department of Industry, Science, Energy, and Resources is seeking to fill an interaction design / front end development role to support ongoing major projects across the Corporate and Digital Division. The role will be responsible for driving a human-centric approach to service delivery, with a focus on understanding customer, business, and technology needs and balancing these to deliver effective digital services. This is an opportunity to play an integral part in the transformation of government services and deliver fast, simple and user-centric services.

The successful candidates will have the opportunity to support the following projects:

1. Payment Times Reporting System – the project focuses on the development of a reporting system which will aim to improve payment outcomes for small businesses by creating transparency around the payment practices of large business entities. The system will provide access to information on large business payment performance, and enable small businesses to make a more informed decision about their potential customers. The greater transparency on payment practices and performance will aim to create pressure for cultural change and improve payment times.

2. Contributing to multiple departmental digital initiatives, and service improvements for public-facing and internal services, as part of agile multi-disciplinary teams, in the Corporate and Digital Division.

We are seeking an experienced Interaction Designer / Front End Developer with a dual skillset, working across both disciplines to deliver intuitive, fit for purpose interfaces through a lean design process, involving rapid prototyping, testing, and iteration of solutions. They will work in multi-disciplinary teams to design and develop product improvements, features, user flows, user interfaces, and front-end enhancements.

The successful candidate will work closely with others in the team to:

• Collaborate with a multi-disciplinary team, to help define a minimum viable product (MVP) that can be deployed, iterated and improved to add additional value, based on user feedback.

• Lead design and front-end development activities, participating in identifying appropriate design methods, and planning and undertaking a range of ideation activities to seek out diverse ideas and concepts.

• Effectively scope, plan, and contribute to design activities including prototyping, testing, and evaluation of service performance.

• Design and develop wireframes and interactive prototypes for process flows and screens while leveraging off existing models and working within an existing design system.

• Work closely with the team’s user researcher to translate findings from usability testing into improvements for the user interface.

• Provide expertise and develop designs in HTML, CSS, Javascript/Jquery, and ReactJS.

The successful candidate will require strong interpersonal skills, and the ability to exercise initiative and sound judgement. They will work as part of a multidisciplinary agile team, and must communicate effectively and manage relationships with a range of internal and external stakeholders; including team members, product owners and executives. They must also be flexible with a willingness to cross skill and provide assistance to the team as required within an agile delivery environment.

The team will be primarily co-located in Industry House in Canberra, ACT. However, flexible remote working options are available for part of the week, and will need to be negotiated.