This opportunity has been withdrawn

The services will include and not be limited to:
• Field incoming requests/issues via both phone and email, and answering calls in a timely manner
• Record, track and document progress of all calls into the IT Service Management tool as per Service Desk call handling
• Prioritise and schedule the resolution of incidents and fulfilment of service requests, escalate (when required) to the appropriate escalation point
• Administering Microsoft Windows environments
• User account administration tasks including creations and decommissions –End-user troubleshooting of all software, hardware, telephony and network.
• Create, review and update documentation
• Ability to follow team and organisational processes and procedures
• Work to a roster, including scheduled meal breaks

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

Specified Personnel will be expected to:
• Produce and provide input into a range of documentation that will be specific to business related outcomes; and
• Maintain accurate documentation in relation to business and technical requirements.